Yes, Canberra City Flowers is a genuine local Canberra florist.
We are a family-owned business operated by Canberra locals, and our flowers are designed and delivered by our own team. We are not a relay or network florist, so when you order with us, you are dealing directly with a real local florist who cares about quality, service, and presentation.
Yes, we deliver 7 days a week throughout Canberra and Queanbeyan.
For same-day delivery, orders must be placed by 2:00pm.
If you need an urgent delivery after this time, please call us on (02) 6249 1400 and we will do our best to help.
A standard delivery fee of $20.00 applies to Canberra and Queanbeyan suburbs.
Deliveries outside our standard area may incur an additional charge. If that is the case, we will contact you before processing the order.
Yes, we regularly deliver to hospitals, businesses, schools, offices, and government buildings.
To help us complete the delivery smoothly, please include as much information as possible when ordering, such as the business name, ward, department, unit number, or recipient contact number.
If the recipient is not home, we will leave the flowers in a safe place where possible.
If it is not safe or appropriate to leave the flowers, we will return them to the shop and contact the customer or recipient to arrange re-delivery. A re-delivery fee may apply.
Yes - as long as your order is placed by 2:00pm, we offer same-day delivery 7 days a week, including weekends.
Yes, absolutely.
If you are after something custom, unique, or not shown on the website, please contact us. Our florists are happy to create something to suit your occasion, preferred flowers, colour palette, and budget wherever possible.
We always aim to create your arrangement as closely as possible to the photo shown online.
Because flowers are seasonal and availability can vary, sometimes substitutions are necessary. If this happens, we will always use flowers or containers of equal or greater value and keep the overall style, colour palette, and feel of the arrangement as close as possible.
Yes.
Some flowers and containers are seasonal or may occasionally be unavailable. In these cases, we will create a suitable substitute of equal or greater value while maintaining the overall look and style of the arrangement as closely as possible.
No, you do not need to create an account to place an order.
You are welcome to check out as a guest. If you choose to create an account, it can make future ordering easier by allowing you to save details and review previous orders.
If your order has not already been prepared or dispatched, we may be able to make changes or cancel it.
Please call us as soon as possible on (02) 6249 1400. Once flowers have been made up or sent out for delivery, changes or cancellations may not be possible.
Yes — all flower orders can include a card message.
Simply write your message when placing your order and we will include it with your flowers.
In some cases, yes.
If you would like to send your own handwritten card or message, please contact us before placing your order so we can confirm whether timing allows for it.
Yes, we offer a range of add-ons such as chocolates, balloons, vases, and other gift items, depending on availability.
If you are looking for something specific that is not listed online, please contact us and we will do our best to help.
Possibly — rural deliveries are subject to availability and may incur an additional delivery fee.
Please call us on (02) 6249 1400 before placing your order if the delivery is outside Canberra or Queanbeyan.
Please get in touch with us.
We are happy to discuss custom orders and can often create something tailored to your preferences, occasion, and budget.
You can call us on (02) 6249 1400 or email us at city@canberracityflowers.com.au and we will be happy to help.
